Need to change an appointment?
Get in touch as early as you can — we'd far rather move your booking than charge you for it.
Your appointments are very important to us and your treatment time is reserved for you alone. Give us at least 24 hours' notice if you need to change or cancel and there is nothing to pay. Inside 24 hours, or if you don't arrive, the terms below apply.
Thank you for your understanding and cooperation.
At least 24 hours before your appointment, so we can offer the time to someone else. Notice given outside opening hours is timed from when we receive it.
A late cancellation (less than 24 hours' notice) or no show is charged at 50% of the booked treatment price.
A deposit may be requested to secure longer appointments, courses and semi-permanent make-up bookings, and after a previous no-show. Deposits come off the treatment price and are non-refundable if the appointment is cancelled inside 24 hours.
Any missed session will be lost if you fail to show up or do not give us at least a 24 hour notice.
Call us. We hold your slot for 15 minutes; after that we treat you in whatever time remains so the clients after you aren't delayed, and if there isn't enough time left the appointment is rebooked and treated as a late cancellation.
Come to laser appointments pre-shaved — if not we might not be able to do the treatment and session will be lost.
Let us know as soon as you can. Genuine illness and emergencies are handled case by case at the clinic's discretion — we're reasonable, and we ask the same in return.
Use the link in your booking confirmation, or call the clinic on +356 2189 0009 / 9986 9835 during opening hours.